Managed IT Services
InnovateIT.io ITCare365® is a comprehensive, customizable suite of end-to-end IT services and solutions by InnovateIT.io. From hardware procurement and help desk support to security and automation InnovateIT.io is a trusted advisor you can count on.
Why Choose Us As Your Trusted Advisor?
As a national provider of technology solutions and services, InnovateIT.io offers a wide range of products and services, that range from Managed IT services to cloud migrations and critical information security management. Simply put, we manage your technology so you can manage your business.
The great thing about working with InnovateIT.io through ITCare365® is you can purchase an all-inclusive package or select IT services individually, we are extremely flexible.
Whether you are a small business or a large enterprise, your network and IT infrastructure are the backbones of your entire business operations — and its health and well-being are critical to your strategy, growth, and success. It can be a significant challenge for a company of any size to focus on its core business tasks & strategic initiatives while staying on top of the latest IT trends and technologies.
Technology is evolving which means we are too.
We’re helping customers move to the Cloud. In addition to being on-site, we’re also On-Cloud. As your business moves some of its key systems to Cloud-based providers, we’re able to manage those for you: with the same amount of ease. Our technical consultants will provide you, and your business, with expert advice and practical know-how no matter where your technology sits.
Our IT Management Services Offer:
- Predictable IT Management Costs
- Continuous Process Improvement
- Flexibility to Scale Up or Down
- Fully-Managed or Co-Managed
- Unlimited 24x7x365 Support
End-to-end IT Services and Solutions
We offer a full range of IT Solutions to optimize your business. Learn more about each of our offerings below.
IT Hardware & Software
IT Product
Support and
Services
Engineering
Services
Managed IT
Services
Security /
Cybersecurity
Automation
Data Solutions
IT Hardware & Software
IT Hardware & Software
When it comes to IT hardware and software, our ITCare365 IT Services is your
one-stop
shop. We partner with leading IT hardware and software manufacturers to provide best-in-breed solutions unique to each customer’s needs and budget requirements. Our offerings include solutions for:
- Laptops/desktops/servers
- Software
- Cloud service subscriptions
- IT peripherals
- Wireless hardware
- Network gear and accessories
IT Product
Support and
Services
IT Product Support and Services
Get support from start to finish. Our engineers and architects have the skills and
experience to design and support IT Solutions to make your business run smoother and more efficiently. We’ll make your IT upgrade process easy with hassle-free and expedited deployments. Our white-glove service streamlines the upgrade/refresh process of your devices by managing the pre-deployment inspection, imaging/enrollment, asset tagging, inventory logging, sanitation, and more. Flexible warranty options and depot repair services are designed to fit the
varying needs of any organization. Our offering includes the following:+
- Product deployment
- Install and configuration
- PC imaging and asset tagging
- Depot repair
- Warranty services
Engineering
Services
IT Professional Engineering Services
Our experts will help you identify unique challenges and map out a technology path to address your IT infrastructure, digitization or cybersecurity needs. No matter what your project is, our team is staffed with IT professionals with hands-on experience who are ready to help. As your IT partner, we will work together to boost your performance. Our professionals will develop, deliver and support quality service designed to meet your needs.
Network Assessments & Implementation
|
Cloud Assessments & Implementation
|
Security Assessments & Implementation
|
Project Related Staffing
|
Managed IT
Services
Managed IT Services
Our Managed IT Services team will monitor, manage and support your entire IT
infrastructure. We keep your business up and running at optimum performance levels. From the desktop to the data center we offer fully managed support including 24/7 remote monitoring and management as well as help desk and information security support.
Our team will work with you to customize a strategy that drives down costs while improving the consistency, security, and quality of your IT experience. Benefits include the following:
- Proactive IT support that improves reliability and security
- Clear visibility of your current technology along with support from a virtual CIO to work with you to plan and implement your technology strategy
- Dedicated network admin
- Remote monitoring and management
- Managed data protection/information security support
Security /
Cybersecurity
Information Security / Cybersecurity
Organizations today are increasingly vulnerable to cybersecurity threats.
Attackers are more adept at breaching the traditional data security infrastructure. InnovateIT.io can help design, implement, and manage the correct security policy (unique to your business) to protect you and your clients’ critical data. Get greater peace of mind knowing your business is safe and secure. Learn more about InnovateIT.io’s® IT Services managed security services
Infrastructure Security Management
| Infrastructure Security Evaluation
| Infrastructure Risk ManagementA comprehensive, business-focused approach to Risk Management:
|
Automation
Automation
It doesn’t matter what industry you’re in, or if your business is small, medium, or somewhere in between. As a strategic partner, we’re here to help you improve the way you work by automating manual processes so you can do more with less human intervention and lower costs. InnovateIT.io® Robotic Process Automation (RPA) Service helps you stay flexible in the face of change, allowing you to save, plan and pivot as needed. We put it all together — the InnovateIT.io’s Automation Team assesses, builds, deploys, and supports the RPA capabilities for our clients. Here’s how it works:
We evaluate our client’s current processes, no matter how big or small they are.
We work together with our clients to select workflows to automate based on business value and expected ROI.
We virtually automate and run our clients’ processes using bots.
We help our clients create a better employee experience by freeing up their staff to focus on higher-value work while bots take on routine jobs.
Learn more about Robotic Process Automation
Download the brochure
Data Solutions
Data Solutions
We provide data solutions that help our clients succeed in an ever-changing
world. We help you plan the right strategy and roadmap for your business, then we execute on implementation. With our expertise, we help transform your legacy business processes into a modern cloud-based system that keeps your company competitive for years to come. Our Offerings Include the following:
Master Data Mgmt (MDM)
Product Information Mgmt (PIM)
Integration Platforms (iPaas)
Cloud Data Warehouse/Platforms
eCommerce & Custom Web Development
Managed IT Services
We offer flexible and smart IT service bundles to address your evolving business needs.
| Managed Workstation | Managed Network & Server | Managed IT | |
|---|---|---|---|
| Helpdesk Support | |||
| Workstation Maintenance (Patching, AV) | Y | Y | |
| End Point Support | Y | Y | |
| Business Hour Helpdesk Support (8am-5pm M-F) | Y | Y | Y |
| 24x7x365 Helpdesk Support | Optional | Optional | Optional |
| Dedicated Virtual CIO | |||
| Quarterly Business Reviews | Y | Y | Y |
| IT Strategy and Budget Planning | Y | Y | Y |
| Dedicated Network Admin | |||
| Develop and Maintain Technical Documentation | Y | Y | Y |
| Identify Trends and Technical Risks | Y | Y | Y |
| Remote Monitoring & Management | |||
| Infrastructure Support (e.g., Servers, Network, Firewall) | Y | Y | |
| Vendor Management (e.g., Line of Business Applications, ISP, Voice) | Y | Y | Y |
| 24x7x365 Proactive Monitoring and Business Hour Issue Resolution | Optional | Optional | Optional |
| 24x7x365 Incident Resolution | Optional | Optional | Optional |
| Microsoft Operating System Patching | Y | Y | Y |
| Windows Antivirus Management | Y | Y | Y |
| Email Security (Antivirus/Anti-spam/Filtering/Threat Detection) | Optional | Optional | Optional |
| Complete Email Protection (Email Security Plus Cloud Archiving and Backup) | Optional | Optional | Optional |
| Total Email Protection (Complete Plus AI, Heuristics and Phishing Training) | Optional | Optional | Optional |
| 3rd Party Application Patching | Optional | Optional | Optional |
| Web Filtering | Optional | Optional | Optional |
| End User Security Awareness Training | Optional | Optional | Optional |
| Follow Me Filtering (DNS Based)* | Optional | Optional | Optional |
| Trusted Devices and Device Location* | Optional | Optional | Optional |
| Multi-Factor Authentication* | Optional | Optional | Optional |
| Single Sign-On | Optional | Optional | Optional |
| MANAGED BACKUP | MANAGED BACKUP & CONTINUITY | |
| Managed Data Protection | ||
| Monitor and Manage Supported Backup Solutions | Y | Y |
| On-Site Backups (Local Backups) | Y | Y |
| Off-Site Backups (Cloud Replicated Backups) | Y | Y |
| File and Folder Restores | Y | Y |
| Monthly Test Restores | Y | Y |
| Data Recovery Support | Y | Y |
| Local Failover | Y | |
| Cloud Failover | Y |
*Professional Services Required for Custom Configuration
// Contact InnovateIT.io for your next IT solution or question.